Empirical Investigation of Influencing Factors Regarding Offshore Outsourcing Decision of Application Maintenance

Global Software Development (GSD) has been an emerging trend in the development of software globally, for last two decades. Information Technology (IT) outsourcing includes application development, maintenance, infrastructure management and business process outsourcing. maintenance aims to keep IT system operational fulfill client requirements. The is considered longest phase life cycle that consumes about 60-70% total budget. Maintenance not only time consuming but also requires a significant human resources’ ratio. Mostly, acquisition consume big portion current study evaluate findings systematic literature review derive list critical success factors regarding offshore decision maintenance. Thus, empirical performed validate influencing were identified by using review. These are further validated 93 experts from 30 different countries. collected data through online survey analyzed based on variables such as respondents experience level, respondents’ locations (continents), experts’ positions. Similarly, analysed Chi square test (linear linear association) Spearman Rank Correlation. Additionally, ranked methods. Consequently, project assessment model proposed, sourcing